esure Group plc, The Observatory, Castlefield Road, Reigate, Surrey, RH2 0SG, United Kingdom. Thanks for considering a great customer like me. As a longstanding customer of Esure, I had my car insurance cancelled within days, with no explanation and no response to enquiries. We really appreciate your wonderful review - thank you. There's no discount for being a member of a certain organisation. Easy to reach and quick to rectify an accidental charge to my account of nearly £500. Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Brilliant. My insurance renewal was increased 4x on the previous year for another driver causing damage to my parked vehicle without me in it. This was my first car so I've never had to make a claim before, but I don't feel the process could have been any better. Motor legal protection - limit per claim? Interest charged on payment by instalments (APR), Cancellation fee within cooling off period, Cancellation fee after cooling off period. The car insurance covers provided by Esure apart from the comprehensive cover do not seem to cover a lot so this is an indication that the comprehensive cover is the one to go for. On 08/04 got charged again for the full month, insurance stays suspended for the hall month. Comprehensive cover to drive overseas - included? Sign up to the Which? © esure Group plc 2020 Esure online system worked well for the initial quote. My car broke down and I had to get it repaired, this was going to take a long time and I remembered I picked the “courtesy car” option on my insurance and I have proof on my policy only to be told that I’m not entitled to it, I had a child in the car and I had to walk miles and miles back home embarrassed and feeling really betrayed by the very company that I put my trust in. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Today, 3 working days after the claim, I've been notified that the car is being written off and a cheque for a fair amount is on its way to me. It offers a wide range of insurance policies, including home insurance, car insurance, and travel insurance. As a result of the numerous changes, we're cancelling your policy"Wow. The total score is made up of 50% of the Customer Score and 50% of the car insurance policy score. The cover on paper looks very good and equal to many others. Avoid like the plague. 1 hour completely wasted. They refuse to pay for Storm Claim which is officially named CIARA on 09/02/20. What is esure's car insurance claims number? esure belongs to the esure Group, which also owns Sheila's Wheels, and its home insurance is underwritten by esure Insurance ltd. Was so quick & easy coverd all my needs & reasonably priced. Esure car insurance. Esure's car insurance policy: is it good or bad? Esure state that 10% of new customers paid £181 for their car insurance in July 2016. Driving other cars - policy holder only, subject to eligibility. I needed home joint home and buildings insurance as my existing company’s cost as usual start to spiral upwards and seeing as I have only had one claim in thirty years was dissatisfied, I have car insurance with ESURE so decided to get a quote and was happy enough to take out my insurance with them and see how that works out.Getting the quote was extremely easy so very happy. …. “ Halifax Home Insurance Ultimate with Emergency add on. Damage evident to walls and skirting in two rooms. Others inflate their premiums tenfold. Really easy to use website, quick and no waiting very good service that is why I am a returning customer, Discovered Esure on a comparable website and the findings were user friendly, easy to follow and very explanatory *****. Which? 's rating of the quality of this company's car insurance policy. I took out extremely good value car insurance for the first time with esure on 1 March and managed to write off my car last week. Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim, Covers the policyholder and passengers if they are injured in an accident, Covers the cost of replacing keys and locks in the event that your car keys are stolen, Covers the cost of replacing keys and locks in the event that your car keys are lost, Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount, Covers legal expenses for legal action you may take as the result of an accident. I decided to go with esure. Increased my premium by £190 just because I got 3 points. The sheer incompetence and lack of … We help you find car insurance coverages that are right for you, so you're not paying for anything you don't need. Read Full Review. Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Money Compare is a trading name of Which? Here's how esure scored in our latest car insurance survey: To help you find the best car insurance policy, Which? Dental treatment included under medical expenses? I Was going to go elsewhere aswell as my new quotes were £100 cheaper but I couldn't be bothered and thought I'd stick with elephant and admiral and now it its costing me £300 more than if i'd of moved. Financial Services Limited is a wholly-owned subsidiary of Which? We're disappointed to hear that you feel this way, if you would like to discuss further please email your details and review to trustpilotfeedback@esure.com. Table last updated in February 2021. 's expert review of esure car insurance. Find out what types of car insurance cover are offered by esure. Don't call any time after 7pm because they will keep you on hold, telling you via an automated voice recording how important your call is and how hard they are working to get to you. We found its online quote processto be quick and comprehensive — plus, you’ll earn a discount for purchasing online. Whilst buying my new car at the dealers I sorted my car insurance out with Esure. Next update in January 2022. Esure’s Electric car insurance will offer you a range of unique benefits in addition to the standard car cover. I have recently bought much newer car (1 year old Peugeot 3008) and initially I swapped the existing policy to the new car. Really easy to get a good car insurance deal online. Money Compare content is hosted by Which? All rights reserved. Taking out car and home insurance from esure will get you a 10% discount. If you're not already a member, join Which? They are, for all intents and purposes, stupid. On similar platform, Reviews.io, the company has 3.7 out of 5 stars, based on more than 1,300 reviews. You have had ten minutes". and get full access to these results and all our reviews, Table last updated in February 2021. Motor legal protection - covered if driver uninsured? Alumni of … Coronavirus travel insurance: who will cover me? First month only £5, then £9.99 per month, cancel any time. How can you save money on esure car insurance? My only concern Esure seemed to be so much better value than other similar insurers for I am wondering what the catch is! After being their customer for 3 years... very quick to tell you how great their UK call center is but not so quick to answer your call. Called esure to change my address on my car insurance policy which I'd paid for the year to 19/12/20. Prescription costs included under medical expenses? We are so happy we can provide this insurance for you. RAC launches pay-by-mile car insurance: could it save you money? Members can log in to read our full policy analysis. It began trading on the London Stock Exchange in 2013 as esureGroup plc. esure was founded in 2000 and offers its services primarily online and over the phone. I've logged a complaint. We've rated hundreds of policy details and picked out the best and worst elements of this cover. The website process was extremely easy to navigate and use. goes the extra mile to sort the best from the worst. Windscreen damage - limit per claim (Approved Repairer / Non-approved repairer), Window damage - limit per claim (Approved Repairer / Non-approved repairer), Sunroof damage - limit per claim (Approved Repairer / Non-approved repairer). The difficulties you face, with "cancelled insurance" on your record, are hard to overstate. To simplify your car insurance buying experience, we reviewed the best car insurance companies for 2021 and scored them based on affordability, customer support, coverage options, customer satisfaction and online resources. Driving other cars - emergency cover only? I tried a number of different addresses, curious to see which of my past homes gets a raw deal with car insurance and to see how much thought, or lack of it, is involved in pricing car insurance. Consumer satisfaction rates on reviews for Esure. Not all car insurance companies are created equal, but finding the right provider for your needs is essential. Signed up a few weeks ago and was asked for my NCD (no claims discount) proof. So I then had to go through the worst automated system again to speak to a lady who was much quicker. Algorithms do not think. How much thought, or decent programming, went into that premium?I also had to leave the screen several times to deal with various other things that were going on, and coming back, would find I had been timed out and had to start again.Eventually, I took out my insurance, using my address (that had been used for nearly 10 years with Esure - i.e., I wasn't new to their system) and insured my car.Rather surprisingly, it was cancelled within a few days. Stabbed in the back by Esure and their thoughtless staff, Best care insurance rate and excellent website. We analysed 73 features of its cover to calculate the policy score. And what does "generally" mean? See our 9,569 reviews on. Interestingly, parking in a very expensive part of the City of London, in an underground garage with an armed guard (eg at my former regimental HQ) is still priced more highly than leaving it on the street in a Home County. Below you will find feedback from TopCashback members who have chosen to leave an esure Car Insurance review after taking out a policy with them through us. No one has the wit to look into it.I had some fun when searching for my car insurance with esure, given that during lockdown there was literally nothing else to do. The cost of Esure car insurance depends on a number of factors, including your age, address, the model and age of your car, and the level of cover chosen. They cannot make a cup of tea. Thank you for taking the time to review your experience with us. £190 for 3 points. Start a fast, free auto insurance quote with Esurance. Never mind that this phrase doesn't make sense - the customer doesn't input quotations; the customer enters data which serves to get a quotation from an algorithm-driven computer system - it doesn't carry any whiff of reasonability about it, nor is it stated anywhere as a pre-requisite for obtaining a quote or accepting it. Physio treatment included under medical expenses? Our total score score combines both the Which? They do not possess the ability to discern, to appreciate nuance, to spot subtlety or diverge from a pre-programmed pathway. According to recent research carried out by Compare the Market, 50% of over-50s could achieve a premium of just £304 for their car insurance (based on market data from November 2020). Sheilas’ Wheels home and car insurance is underwritten by esure Insurance Limited, registered in England and Wales number 3885534. It was founded in 2000. An hour of my life gone and a lot of grey hairs and they charged me £26 admin still even though all their systems failed this time. Providing quality 5 Star Defaqto rated car and home insurance at a low cost to you. Power’s 2020 claims satisfaction study, with a 867 out of a possible score of 1,000. I will definitely recommend. Absolute shambles of a business. As a longstanding customer, my address could easily be confirmed.They didn't reply.I find this symptomatic of so many companies these days: spineless, witless staff are slaves to the very thing that is supposed to be serving them, which they now view as their master: an algorithm. First (and probably the last time) I've been with esure. Registered in England and Wales, Company No.07064312. No need to send in proof of no claims as this was all done on my behalf by esure. Esure, I am very satisfied with the way this site operates and it is so easy to use. Our UK based call centres are full of friendly staff who provide great … At the end of 2019 esure sported Trustpilot ratings of 3.9 stars at Defaqto but by the end of 2020 this had dropped to 3.7 stars. Liberty Mutual’s app allows you to file and track claims from your phone, or the company promises a 5- … They offer motor insurance alongside their 2 other core products: home and travel insurance.. Staff are friendly and helpful. Elements marked with a £ can be added to a policy as optional extras for an additional cost. Financial Services Limited. Motor legal protection - covered if vehicle cloned? esure is a large UK insurance company that owns other brands, including Sheila's Wheels and First Alternative. This insurance company came in 14th among auto insurance providers in J.D. Take a look and you will find plenty of positive comments regarding cashback, with one member saying: “Always pay out, so I will always use them. © 2021 Trustpilot A/S. To be told £20.00 a month more expensive than any other quote, so asked and told them we wished to cancel policy then the young ladys computer froze. Their headquarters are based in Surrey, UK. She came back to inform me that my policy was being cancelled and I'd … Which? You can understand more and change your cookies preferences here. £36 to change an address? Courtesy car - provided while your car is being repaired by our recommended repairers. It's as if these companies can't bear the fact that they might not be ripping off yet another customer.I wrote to them and explained we had been having some fun with the quote, and that I had been timed out several times. I've sent this EIGHT times and you have still have not updated your records, I'm now being threatened with a black mark against my credit history and Insurance being cancelled and an added charge £60 for administration.ESURE, I've emailed you 8 times and called you by phone (where you cut me off) your web chat is not fit for purpose. Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. Personal accident cover - limit per claim in the event of death, Personal accident cover - limit per claim in the event of disability, Personal accident cover - maximum eligible age, Liability limit for property damage (including legal expenses), Onward travel costs in the event of an accident - limit per claim, Accommodation costs in the event of an accident - limit per claim, Driving other cars extension - level of cover. Thanks, We are delighted you are happy with the service :). Five car insurance potholes that could leave you with a hefty bill. An insurance job you might think. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Trustpilot Custom Widget. Audio equipment - Limit per claim (Manufacturer fitted / Non-manufacturer fitted), Sat Nav - Limit per claim (Manufacturer fitted / Non-manufacturer fitted), Accidental damage excess (standard compulsory), Non-approved repairer excess (standard compulsory), Windscreen repair excess (standard compulsory), Windscreen replacement excess (standard compulsory), Driver under 21 excess (standard compulsory), Driver 21-24 excess (standard compulsory), Number of claim-free years required to attain maximum NCD. Plus, when you bundle your auto and homeowners policies, you could save even more! Compare pay for popular roles and read about the team’s work-life balance. The claim process was easy with an very calm, patient and helpful operative and they have not quibbled on any aspect of the claim. esure Group plc also includes insurance brands Sheilas' Wheels and First Alternative, and esure's policy is underwritten by esure Insurance Services Ltd. To check if Esure is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information. Hahaha Greedy aren't ya? From the start of requesting a quote to the payment process went extremely smoothly and was a considerable amount cheaper than my previous insurer.A very happy customer who does not hesitate to recommend Esure. It has been over 2 months since registering my claim, still, nothing has been done. Motor legal protection - recovery of clamping and towing fees covered? Above information correct as of December 2020. They cannot spot humour. You won't get money off your policy for having a dashcam installed, as you can with some insurers. How did customers rate esure's car insurance? Limited on behalf of Which? Find out how home insurers scored for customer satisfaction and the quality of their policies, including our Recommended Providers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score. 's rating for customer satisfaction, based on feedback from real customers who recently made a claim. When I complained about not getting my car seat replaced and I want to make a complaint "I have given you enough time. only to cut you off sometime after 8.00pm when the call center closes...But just prior to cutting you off tell you to call in their office house 8.00am to 8.00pm.....Geeer. Members can log in to see our range of customer service star ratings and read about individual customers' experiences. “ Please do not use this company for insurance Especially blackbox absolute scammers score drops like crazy for things out of your control, acceleration and braking scoring is extremely sensitive and they will most likely Take your money and cancel your insurance after a couple months ive found it very difficult to improve my score and it kept dropping every day now im with direct line blackbox and noticed the … Their ridiculous supervisor wouldn’t wave my admin fee claiming it costs them that in changes. Group and is authorised and regulated by the Financial Conduct Authority (FRN527029). The wording of the whole statement is vague and non-specific, "generally", "trend", "indicates", "an attempt"...Then we get to the clincher: obtaining a cheaper price is grounds for cancellation. Told then to call back. They also provide multi-car insurance, which offers a discounted rate on your car insurance when you insure more than one car.. and get full access to these results and all our reviews. They have been superb throughout - really, really quick and efficient service - my replacement hire car was on my driveway within 2 hours and my poor wrecked car was collected within 48 hours of me notifying them of the incident. Quotations should generally be input on the first attempt and any significant quote changes tend to follow a pattern which indicates an attempt of receiving a cheaper price. They provide car, home, and travel insurance. Which? Members can read full review. If you need to make a claim with esure car insurance call 0845 603 7872. Also why they are not better rated by Which? Significantly cheaper than the renewal from another company. Not a member yet? They cannot drive. Best car insurance rate available at the time. Esurance, an insurance provider owned by Allstate, will appeal to anyone looking for a simple-to-buy and easy-to-use policy.

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